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Contact us

Customer Support email:

customercare@orangeretailfinance.com

Corporate email:

info@orangeretailfinance.com

Registered & Corporate Office

No.4/363, Kandhanchavadi, Old Mahabalipuram Road, OMR, Chennai – 600096, Tamil Nadu, India.

Customer Care Number

95858 90000

Whatsapp Support

86675 99331

Customer Grievance Redressal Mechanism

  Complaint & Grievance - Mode Description Timeline to Resolve
1 Branch Visit Customers can visit our branches and handover a complaint letter to the Branch Manager or any other branch personnel (i) Normal cases (other than the one mentioned below): 10 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
2 Telephone The customer can call us and log the grievances at 1800 103 7929 between 10. 00 AM to 7. 00 PM, Monday to Saturday, except public Holidays ii) Fraud cases, Legal cases and cases which need retrieval of documents and old records: 20 working days
  Complaint & Grievance - Mode Description Timeline to Resolve
3 WhatsApp The customer can share his grievance on WhatsApp No 8667599331 (iii) If any case needs additional time, the Company will inform the customer the reasons of delay in resolution within the timelines specified above and provide expected time-lines for resolution of the complaint
  Complaint & Grievance - Mode Description Timeline to Resolve
4 Email Customers can write to the given email ID: customercare@orangeretailfinance.com  

FIRST LEVEL ESCALATION

Appellate Authority

Mr. Shajanraj S

Email Id: appellate.authority@orangeretailfinance.com

Phone: 8667599331

SECOND LEVEL ESCALATION

Nodal Officer

Mr. Ezhilarasan P

Orange Retail Finance India Private Ltd, No 5, 5th Main Road, Kasturbai Nagar, Adyar, Chennai 600 020

Email Id: ezhilarasan.p@orangeretailfinance.com

Ph : 044 4077 4077

THIRD LEVEL ESCALATION

The Grievance Redressal Officer / Principal Nodal Officer

Ms. Vasanthi P

Orange Retail Finance India Private Ltd, No 5, 5th Main Road, Kasturbai Nagar, Adyar, Chennai 600 020

Email Id: compliance.rbi@orangeretailfinance.com

Ph : 044 4077 4077

Location

Address:

No. 4/363, Second Floor, Kandhanchavadi, Old Mahabalipuram Road, Chennai – 600096, Tamil Nadu, India.

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Customer Care:
  customercare@orangeretailfinance.com
  95858 90000

CIN Number:  U65191TN1989PTC018026   |    GSTIN:  33AADCA1219K1Z2     

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